At Kito House of Organics, we aim to deliver your wellness and organic products safely and on time across Pakistan. Please read our Shipping Policy carefully before placing an order.

1. Delivery Areas

We currently deliver orders across Pakistan through available courier and delivery partners.

Delivery availability may depend on your city, area, and courier service coverage.

2. Order Processing Time

Once your order is placed, our team may contact you for order confirmation before dispatch.

Orders are usually processed within 1 to 2 working days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

3. Estimated Delivery Time

Estimated delivery time may vary depending on your location:

  • Major cities: 2 to 4 working days
  • Other cities and remote areas: 3 to 7 working days

Delivery times are estimates only and may be affected by courier delays, public holidays, weather conditions, political situations, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be shared at the time of order confirmation or displayed during checkout.

Delivery charges may vary depending on your location, order size, courier service, or promotional offers.

5. Cash on Delivery

Cash on Delivery may be available for selected areas in Pakistan, depending on courier service coverage.

Customers must provide a correct phone number and complete delivery address to avoid delays or failed delivery attempts.

6. Order Confirmation

To ensure successful delivery, we may confirm your order through phone call, WhatsApp, SMS, or email before dispatch.

Orders may be delayed or cancelled if we are unable to confirm the order or contact the customer.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery details, including:

  • Full name
  • Phone number
  • Complete address
  • City
  • Area or nearest landmark, where required

Kito House of Organics will not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

8. Delivery Attempts

Courier companies may attempt delivery more than once, depending on their policy. If the customer is unavailable, does not answer calls, or refuses delivery, the order may be returned to us.

Additional delivery charges may apply for re-dispatching the order.

9. Damaged or Missing Items

If you receive a damaged parcel, wrong product, or missing item, please contact us within 24 hours of delivery with clear pictures or video proof.

Claims made after this time may not be accepted.

10. Delayed Delivery

We try our best to dispatch orders on time; however, delivery delays may occur due to circumstances outside our control.

If your order is delayed, you may contact us and we will assist you with the available tracking or courier information.

11. Contact Us

For shipping, tracking, or delivery-related questions, please contact us:

Kito House of Organics
Website: kitohouseoforganics.com
Email: info@kitohouseoforganics.com
Phone: +92 371 0792911