At Kito House of Organics, we aim to provide high-quality organic and wellness products to our customers across Pakistan. Customer satisfaction is important to us, and we try our best to ensure that every order is packed and delivered with care.

Please read our Refund Policy carefully before placing an order.

Order Cancellation

Customers may request order cancellation before the order has been dispatched. Once an order has been shipped, it cannot be cancelled.

To request cancellation, please contact us as soon as possible at:

Phone: +92 371 0792911
Email: info@kitohouseoforganics.com

Refund Eligibility

Refunds may only be accepted in the following cases:

  • You received the wrong product.
  • You received a damaged or defective product.
  • The product was missing from your order.
  • The product delivered was different from what you ordered.

To be eligible for a refund or replacement, the issue must be reported within 24 hours of receiving the order.

Non-Refundable Items

Due to the nature of herbal, organic, and wellness products, we do not accept refunds or returns in the following cases:

  • The product has been opened or used.
  • The seal or packaging has been broken.
  • The customer changed their mind after delivery.
  • The customer ordered the wrong product.
  • The product did not give the expected personal result.
  • The product was damaged after delivery due to misuse or improper storage.

Proof Required

To process a refund or replacement request, customers must provide:

  • Order number or purchase details
  • Clear pictures or video of the damaged, wrong, or defective product
  • Packaging images, where applicable

Requests without proper proof may not be accepted.

Replacement Policy

Where possible, we may offer a replacement instead of a refund. Replacement approval depends on product availability and the nature of the issue.

Refund Processing

Once your refund request is reviewed and approved, the refund will be processed through the original payment method or another suitable method agreed with the customer.

Refund processing time may vary depending on the payment provider, bank, or service used.

Delivery Charges

Delivery charges are non-refundable unless the refund is due to an error from our side, such as sending the wrong or damaged product.

Product Results Disclaimer

Our herbal and wellness products may work differently for each individual. Results may vary depending on lifestyle, diet, body type, consistency of use, and other factors. Therefore, refunds will not be issued based on personal results or expectations.

Contact Us

For refund, replacement, or cancellation requests, please contact us:

Kito House of Organics
Website: kitohouseoforganics.com
Email: info@kitohouseoforganics.com
Phone: +92 371 0792911